FREQUENTLY ASKED QUESTIONS

ORDERS AND DELIVERY

  • Once your order is placed:

    • You’ll receive a confirmation email with your order number.

    • Next, a shipping confirmation email will be sent once your parcel is on its way.

    • You may also receive updates from our delivery partners as your order moves through the network.

  • We aim to dispatch all orders within 1 business day, though this may vary depending on order volume.

    • During peak periods (e.g. sales), dispatch may take up to 10 business days.

    • If we run into any issues fulfilling your order, we’ll notify you via email right away.

  • If your order hasn’t arrived within the estimated timeframe, please contact us HERE

    Important Notes:

    • EMVISION WEARABLES is not responsible for lost or stolen parcels, incorrect delivery addresses, or packages once they are handed over to our shipping partners.

    • During high-volume sale periods, dispatch times may be delayed, but we work to have all orders out within 10 business days.

  • Sometimes, there can be a delay in getting your parcel to you.

    Usually this is out of our hands, but we will do everything we can to speed up the process.

EXCHANGES, REFUNDS & RETURNS

  • Free returns are available only within Australia.

    • If returning an item that was already exchanged once, you’ll receive store credit only.

    • Sale items (including those purchased during major events like EOFY or Black Friday) can be returned for store credit only.

    • Exchanges are unavailable during sale periods due to high order volumes.

    • No extra cost for size exchanges during sales; however, switching styles or colours will incur a fee.

    • If your exchange item sells out during processing, you’ll automatically receive store credit.

    • We do not accept returns on certain products:

      • Socks

      • Undergarments

      • Hats

      • Accessories


    Final sale items are non-returnable and non-exchangeable (excluding major sale events).


    EMVISION WEARABLES is not responsible for:

    • Returned items lost in transit

    • Incorrect items sent back to us

DISCOUNTS & BENEFITS

  • We love giving our community a few extra ways to save on their orders.

    Some ways you can unlock exclusive discounts include:

    • Leaving a product review

    • Signing up to our email list

    • Getting lucky during a sale or through a collaboration

    Want more info on any of these? Just reach out to our customer support team — we're here to help.

  • All discount codes and coupons (including review rewards and first-order offers) are disabled during major sale events, including:

    • EMVISION Birthday

    • End of Financial Year (EOFY)

    • End of Season (EOS)

    • Blackout Sales

    • Boxing Day

    • And any other promotional events